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Everything You Need to Know About ServiceNow Platform

Everything You Need to Know About ServiceNow Platform

Maximising the value of your ServiceNow investment requires staying current with platform releases. These upgrades are essential to leverage the latest features, maintain security, and optimise performance.

However, the thought of upgrading often raises concerns about potential downtime, disruptions, and unforeseen issues. Rest assured, with proper guidance and preparation, the upgrade process can be both smooth and successful.

What Are ServiceNow Upgrades?

ServiceNow upgrades involve updating your platform to a newer version, also known as a “family” release. These updates introduce enhancements, bug fixes, new features, and improvements to existing functionalities.

As a cloud-based solution, ServiceNow regularly rolls out upgrades to ensure your platform remains secure, efficient, and aligned with the latest technological advancements.

How Frequently Do Upgrades Occur?

ServiceNow family releases happen approximately twice a year, typically in March and September. These major updates require thorough preparation and project management to implement effectively.

In addition to these family releases, ServiceNow issues smaller patches throughout the year to address critical issues and vulnerabilities. While these minor updates are essential, the larger family releases demand a more strategic approach.

Why Are ServiceNow Upgrades Important?

Here are six key reasons to prioritise regular upgrades:

  1. Access to New Features and Functionality

ServiceNow’s regular updates introduce cutting-edge features and enhancements. By upgrading, your organisation can benefit from improved productivity, efficiency, and a better user experience.

  1. Enhanced Security

Upgrades include security patches to address newly discovered vulnerabilities and threats. Staying current helps safeguard your data and systems from potential breaches. Neglecting upgrades can expose your organisation to significant risks.

  1. Bug Fixes and Performance Improvements

Each release resolves known issues and enhances platform performance. Regular upgrades ensure your IT environment operates smoothly and efficiently, minimising disruptions.

  1. Regulatory Compliance

Many industries mandate that IT systems remain up-to-date to meet regulatory and compliance standards. Falling behind in upgrades not only limits access to new features but could also lead to non-compliance.

  1. Continued Vendor Support

ServiceNow provides support for the current and previous release versions. If your platform is more than two releases behind, you’ll lose access to critical support services, including security patches and technical assistance.

  1. Integration and Customisation Compatibility

As the platform evolves, older versions may struggle to integrate with newer applications or customisations. Upgrading ensures continued compatibility and prevents disruptions caused by unsupported configurations.

Ensuring a Successful Upgrade

A well-planned approach is crucial for a seamless upgrade experience. Here are some tips to help you:

  1. Assess Your Current Environment Evaluate your platform’s existing configuration, customisations, and integrations to identify potential upgrade challenges.

  2. Develop a Clear Strategy Plan your upgrade with defined timelines, resource allocation, and risk mitigation strategies.

  3. Test Thoroughly Conduct rigorous testing in a test environment to identify and resolve issues before implementing the upgrade in production.

  4. Engage Key Stakeholders Collaborate with IT teams, business users, and external partners to ensure all requirements are addressed.

  5. Leverage Expert Support Work with experienced ServiceNow partners like TQ IMA to guide your upgrade process and address any challenges efficiently.

By keeping your ServiceNow platform up-to-date, you can unlock its full potential while ensuring optimal security, compliance, and performance. A proactive approach to upgrades not only safeguards your investment but also positions your organisation for sustained success.

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