General Questions
Want to know more about what we offer & how we work?
What is ServiceNow and how can it benefit my business?
ServiceNow is a cloud-based platform that streamlines workflows and automates business processes. It enhances efficiency across IT, HR, customer service, and other departments by centralising and integrating operations.
What services do you offer as a ServiceNow partner?
We provide end-to-end solutions, including ServiceNow implementation, customisation, integrations, managed services, and ongoing support to optimise your workflows and processes.
What industries do you specialise in for ServiceNow implementations?
We work with a range of industries, including finance, healthcare, manufacturing, retail, and telecommunications. Our team tailors solutions to meet the unique needs of your sector.
How do I get started with your ServiceNow services?
Contact us or call us to schedule a consultation. Our experts will discuss your needs, propose solutions, and guide you through the onboarding process.
Do you offer a free consultation?
Yes, we provide a free initial consultation to assess your requirements and determine the best approach to implementing ServiceNow for your business.
Implementation & Customisation
Want to know more about how it can work for you?
How long does it take to implement ServiceNow?
Implementation timelines vary depending on the complexity of your requirements. A standard implementation may take 8–12 weeks, while more complex projects can take several months.
Can ServiceNow be customised to fit my specific business needs?
Yes, ServiceNow is highly flexible. We work closely with your team to customize workflows, dashboards, and integrations to meet your unique business goals.
Do you offer integrations with other software?
Absolutely, we integrate ServiceNow with a wide range of tools, including CRM systems like Salesforce, productivity tools like Microsoft Teams, and other enterprise software to ensure seamless operations.
Support & Training
Want to know more about how we work alongside you?
Do you provide ongoing support after implementation?
Yes, we offer managed services and support packages tailored to your needs, including system monitoring, troubleshooting, and regular updates to ensure your platform runs smoothly.
Do you offer training for our employees?
Yes, we provide comprehensive training for your team to ensure they can use ServiceNow effectively. This includes user training, administrator training, and custom workshops.
Security & Compliance
Want to know more about how your data is protected?
Is ServiceNow secure?
Yes, ServiceNow is built with enterprise-grade security and compliance measures. We also ensure your implementation meets industry standards and specific regulatory requirements.
Can you help us ensure compliance with data protection regulations?
Absolutely. We work with your team to configure ServiceNow in compliance with GDPR, HIPAA, and other data protection and privacy laws relevant to your industry.
